Site ownership

The website is owned by CARA s.r.l., Via Moscova 40/2 Milan (hereinafter “CARA”), and is aimed at retailing online products and services.


The following General Sales Conditions (hereinafter “CdV”) apply to product and service orders on the site as published at the time of order.

These Boards are an integral part of the contract between CARA and the customer. The diverging provisions of the CoR are legally binding only if they are expressly and in writing accepted by CARA.

The offer of products and services on is addressed solely to natural persons and legal persons who do not do business within the scope of a company; therefore CARA reserves the right to refuse the orders submitted by such persons.

Applicable law

The sale of products and services by electronic means is governed by Articles 45 to 67 “Consumer Rights” of Legislative Decree no. 206 (Consumption Code) and Legislative Decree no. 70 on electronic commerce.
The sales agreement concluded between the Customer and CARA shall be governed and interpreted in accordance with Italian law.

Acceptance of the general conditions of sale

By placing an order according to the various methods provided on the Site, the Customer declares that he has seen all the indications provided during the purchase procedure and accepts in full the general sales and payment conditions outlined below.
These general terms of sale, together with the terms and conditions of delivery and payment of the goods, form an integral part of the purchase agreement concluded between the Customer and CARA.
CARA therefore invites you to read carefully these general sales conditions, to print them or to keep a copy of them.


Customer can purchase visible products at https: // /, shown in the homepage of the Site within the respective sections per product category, as described in the relevant information sheets.
Only orders are accepted for billing and delivery on Italian territory.

In order to make purchases, the Customer must be registered on the Site.

As soon as the purchase is made, the Customer has the option to choose the preferred Delivery and Payment Modes.
Acceptance of order by CARA in billing data when modified.
CARA reserves the right, at its sole discretion, not to accept the order.
The Customer undertakes to verify the correctness of the data in the order confirmation mail and to promptly report to CARA any system errors.

The order confirmation email contains the following data:

Order number and date
Product (s), quantity, price
Type of payment chosen
Cost of Shipping
Total order amount


The sales prices of products published on the Site are not subject to VAT. (Operation carried out pursuant to Article 1, paragraphs 54 to 89, L. 190/2014 is therefore not subject to VAT or withholding within the meaning of Article 1, paragraph 67 L. 190/2014)


For the resolution of any civil litigation resulting from the interpretation, execution and termination of this distance selling contract, if the customer is a consumer (ie a natural person who purchases the goods for purposes other than their professional activity), the territorial jurisdiction it is indispensable for the judge of the place of residence or domicile of the consumer himself, if he is in Italy (Article 63 of Legislative Decree 205/2006).


These general sales conditions will remain valid and effective until they are modified and / or integrated by CARA.
Any modifications and / or additions will be effective from the date of publication of the same on the website https: // /.

Right of withdrawal

Product sales via the Internet are ruled by Articles 45 to 67 of Legislative Decree 206/2005 (Consumption Code). Such legislation provides for the consumer’s right to withdraw from contracts or contract proposals, granting him the right to return the purchased product and to obtain reimbursement of the expenditure incurred. The right of withdrawal does not apply to sealed audio-visual products and software products sealed by the consumer or to sealed goods that are not liable to be returned for health or health reasons which were opened after delivery.

The Customer is responsible for reducing the value of the goods resulting from manipulation other than the one necessary to establish the nature, characteristics and operation of the products, that is:

in the absence of the original packaging;
in the absence of integral elements of the product
The right of withdrawal is reserved exclusively to consumers (natural persons who purchase goods not for purposes related to their professional, commercial or business activities) and therefore can not be exercised by legal persons and natural persons who act for business purposes professionally carried out.

The costs of returning the product are borne by the Customer.

Modes and times for the exercise of the right of withdrawal

The Customer has a period of 14 (fourteen) days to withdraw.

The withdrawal period ends after 14 (fourteen) days after the receipt of the goods or, in the case of services, by the conclusion of the contract. By this deadline, the Customer must inform CARA of the intention to withdraw from the contract by sending a registered letter with acknowledgment of receipt or any other explicit notice of withdrawal to the following address / number:

CARA S.R.L, Via Moscova 40/2 20121 Milan
Within 3 (three) working days of receipt of the notice of withdrawal, CARA will send the customer confirmation of acceptance.

Within 14 (fourteen) days of receipt of this confirmation, the Customer will, at his own expense and expense, send the product carefully packaged to the following address:

CARA, Via Moscova 40/2 20121 Milan
The term is deemed to be fulfilled if the Customer delivers the product before the expiry of the 14 (fourteen) day period.

How and when to reimburse the Customer for the cost of the product and shipping costs

Refunds are handled according to the method of withdrawal, that is via the online channel or the return of the product in the store.

Recall Online

If you decide to make a withdrawal by mail / registered letter / fax, returning the product by shipment of the same (as stated above) the refund procedure is as follows:

pursuant to Article 56 of Legislative Decree 206/05, CARA will refund all payments within 14 (fourteen) days of the date on which it becomes aware of the exercise of the right of withdrawal by the Client, including delivery costs (except for the additional costs resulting from the choice of a delivery type other than the least expensive standard delivery standard offered by CARA); In any case, the Customer will not be required to bear any costs as a result of such reimbursement.

CARA may withhold the refund until it has received the product intact or until the Customer has demonstrated that he has returned the goods, whichever occurs first.

For purchases made by credit card payment, the refund will be made through a transfer of the transaction directly to the Credit Card.

For purchases made through PayPal payment, the refund will be made through a re-credit to the Customer’s account.

For purchases made by wire transfer, the refund will be made through a wire transfer.

Online dispute resolution

Alternative and Online Dispute Resolution (ADR / ODR)

In the event of disputes with the seller, alternatives to ordinary arrangements, consumers residing in the European Union may apply to the Community dispute resolution procedure (ADR / ODR) through the form available on this page.